Privacy Policy

Introduction

Welcome to bae88. This Privacy Policy explains how bae88 ('we', 'us', 'our') collects, uses, discloses, and protects information about you when you access or use our online casino and sports betting services, including cricket betting, live casino games, slots, and crash games available at bae88.ws.

By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your personal data and treating it with the highest level of care, in alignment with internationally recognised data protection principles.

This policy applies to all users based in Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any questions after reading this document, please contact us at [email protected].

Information We Collect

We collect several types of information to provide and improve our services. The categories below describe what we collect and why.

Account and Identity Information

• Full name, date of birth, and nationality as provided at registration
• Email address and mobile phone number (used for account verification and support)
• Government-issued identification documents required for KYC verification
• Username and encrypted account password
• Account preferences, language settings, and communication opt-ins

Financial and Payment Information

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bonus records
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)

Technical and Usage Data

• IP address, device type, browser version, and operating system
• Pages visited, features used, game sessions, betting history, and time spent on the platform
• Cookies, pixel tags, and similar tracking technologies as described in the Cookies section below

How We Use Your Information

bae88 processes your personal data only for legitimate purposes. We use the information we collect to:

• Create and manage your bae88 account, verify your identity, and comply with KYC obligations
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods
• Provide customer support and respond to your queries, complaints, or account disputes
• Send you important account-related notices, security alerts, and promotional offers (where you have opted in)
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access
• Analyse platform usage to improve game offerings, performance, and overall user experience

Disclosure of Your Information

bae88 does not sell your personal data to third parties. We may share information only in the limited circumstances described below.

Service Providers and Partners

We engage trusted third-party vendors to assist in operating our platform, processing payments, performing identity verification, and providing technical infrastructure. These vendors are contractually bound to handle your data securely and may not use it for their own purposes.

Legal and Regulatory Requirements

We may disclose your personal data when required to do so by law, court order, or regulatory authority. This includes cooperating with anti-money laundering (AML) investigations, fraud prevention agencies, and lawful government requests.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bae88's assets, your personal data may be transferred to the acquiring entity. We will notify affected users in advance and ensure the data remains protected under equivalent terms.

Data Retention

bae88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. In practice, this means account data is retained for the duration of your account's active status plus a minimum of five years after closure, as required for AML and financial record-keeping compliance.

Technical usage logs (such as IP addresses and session data) are retained for a shorter period — typically 12 months — unless they are linked to an ongoing investigation or dispute resolution process.

Cookies and Tracking Technologies

bae88 uses cookies and similar technologies to enhance your experience, maintain session security, and understand how our platform is used. We use three categories of cookies:

• Essential cookies – required for core platform functions such as login sessions, game loading, and secure payment flows
• Analytics cookies – help us understand user journeys, identify popular games (such as cricket betting and slots), and improve site performance
• Preference cookies – store your language, display settings, and personalised content preferences across visits

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect your ability to access key features of the bae88 platform.

Your Privacy Rights

As a bae88 user, you have the following rights concerning your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

• Right of access – request a copy of all personal data bae88 holds about you
• Right to rectification – request correction of inaccurate or incomplete personal data
• Right to erasure – request deletion of your data where no legitimate legal basis for retention exists
• Right to restrict processing – request that we limit how we use your data while a dispute or review is ongoing
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing

We will respond to all verified data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly.

Payment Data Security

bae88 handles all financial transactions with strict security controls. When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, the transaction is processed via secure, encrypted payment gateways. We do not store your full mobile banking credentials on our servers.

Transaction records are maintained for compliance and dispute resolution purposes. If you notice any unauthorised transaction on your bae88 account, please contact [email protected] immediately so we can investigate and take appropriate action.

Children's Privacy and Age Restriction

bae88 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please notify us at [email protected] without delay.

Changes to This Privacy Policy

bae88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make material changes, we will post a notice on our platform and update the 'Last Updated' date at the top of this document.

Your continued use of bae88 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way bae88 handles your personal data, our team is ready to assist. We take every privacy inquiry seriously and aim to resolve all matters promptly and transparently.

Email us at [email protected] with the subject line 'Privacy Request' — include your registered username and a brief description of your query. Our support team operates seven days a week and will respond within two business days.